Our Story

Our journey began with a clear vision: to empower business owners and executives to exceed their sales and marketing objectives through innovative, technology-driven, and measurable results. Anchored by a steadfast commitment to customer satisfaction, our founder and team have transformed our company into a distinguished Business Processing Outsourcing (BPO) leader.

Established in 2001, PCS has earned a reputation as a reliable provider of impactful BPO services worldwide. Our holistic solutions have enabled numerous clients to achieve substantial cost savings, enhance customer satisfaction, increase productivity, and drive overall business growth. With expertise spanning customer relations management tools (CRM), administrative outsourcing, artificial intelligence, virtual assistant solutions, live chat monitoring, telecommunications, appointment setting, customer service support, and beyond, we are ready to discuss your specific needs and deliver tangible value to your business.

At PCS, your success is our priority!

Our Mission

To provide value added, professional services founded upon our Core Values which ensure client loyalty provides for a return-on-investment.

PCS is built to Move Business Ahead!

Our Values

Our firm believes strongly in honoring the values which make our company unique and we strive to execute our progress with every client. Our values include:

Why Partner with PCS?

With over two decades of proven expertise, PCS Connect stands as a trusted partner in the realm of Business Process Outsourcing (BPO). We bring a wealth of experience in delivering high-impact solutions that drive operational efficiencies, enhance customer experiences, and elevate bottom-line results for businesses of all sizes globally.

Our commitment to innovation, reliability, and personalized service ensures that we not only meet but exceed our clients' expectations. Partner with PCS Telecom and discover how our tailored solutions can empower your business to thrive in today's competitive landscape.

Integrity

The essence of honesty and ethical principles.

Loyalty

Providing faithfulness and quality to our clients.

Trust

The basis for good human interaction.

Accountability

We honor our delivery and promise.

Individuality

Respect of one’s knowing.

Community

Give back to the community in which we live and serve.

6 Reasons to work with PCS

Minimal Startup Costs

No need to invest in telecom infrastructure or technicians when you can use ours. PCS offers high-quality services based on the leading MaX UC platform from Metaswitch and Microsoft – all managed by our experienced softswitch engineers.

Plus: No monthly program fees. No minimum revenue requirements. No term agreements.

Reliability

PCS's cloud UC services are more reliable than startup hosted VoIP companies. Our hosting capability is highly redundant ILEC facilities are at our core; we operate a proven, cloud-native geo-redundant communications platform connected to a diverse carrier-grade network.

You will get 99.999% uptime.

Complete Solution

We offer advanced PBX, mobility and UC features with international phone number support, as well as support for integrated multiparty video and collaboration, hosted fax, multi-channel contact center, audio conference bridge, CRM integration, Business SMS and Stir/Shaken RoboCall mitigation.

Plus, we’re PCI and HIPAA compliant.

We’re continually adding functionality so you can meet customer demand.

Microsoft Teams Direct Routing

Don’t lose your customers to the Microsoft Teams collaboration environment.

Offer them our Direct Routing services to keep your company part of their tech stack by enabling calling.

Reinvent hosts our own Microsoft-certified SBCs, which allows us to provide Direct Routing at low costs with unlimited local and long-distance and optimum margin potential.

In-House & In-Region Telco Expertise

At our core, we are a facilities-based organization. We have the benefit of our parent company’s experience with 911, Local Number Porting (LNP), Line Information Database (LIDB) and Line Validation Administration System (LVAS).

Unlike other VoIP companies, we don’t rely on third parties to facilitate these critical functions, which can add complexity, cost and time to deploying services.

While having a strong base, we leverage data centers throughout the nation to provide service and redundancy to our partners.

Low Operating Costs

Being part of a Native American owned enterprise offers certain financial and tax advantages that allows our clients to have access to world-class carrier-grade technology solutions at extremely competitive pricing.

Unlike most hosted VoIP companies, our pricing does not include hidden costs and fees.

PCS shares switch, network and personnel assets with our parent company, operating ILEC Saddleback Communications, so our operating costs are low, and we can pass the savings on to you.