People want well-rounded support. Give them the digital resources and communication channels they deserve. Put them in control of their own progress with the right resources at the critical moments.
Empowerment through information! Provide users with the digital tools and flexible communication options they desire. This puts them in control, allowing them to manage their needs efficiently and on their terms.
Streamline operations and elevate customer experiences with our premium solutions. Leverage efficient processes to manage requests, invoicing, claims, inquiries, and transitions – saving everyone time and hassle.
Remote Collaboration
Ensure safe and secure online interactions between users and experts.
Customizable Solutions
Ensure smooth process for everyone through team communication, efficient task management, and reminders.
Effortless Team Collaboration
Instantly connect with experts via video chat or call for real-time guidance.
Free from the constraints of time-consuming administrative duties, PCS Telecom offers a collection of cutting-edge Unified Communication (UC) tools, enabling your team, and all other staff to concentrate on what’s truly important.
Hosted Voice
• Advanced PBX Features
• UC & Mobility
• Unlimited Usage
• Built in Redundancy
• 911 Notification, Dispatchable Location
SIP Trunking / Direct Routing
• Flexible # of Channels
• Load Balancing
• DR Options
• Utilization Reporting
• Cloud Premise Networking
Additional Services
• Multi Channel Contact Center
• Collaboration
• Hosted Fax Solutions
• CRM Integration
• Call Recording
• SMS/MMS Messaging Platform
Security is our top priority. Each PCS data center adheres to the security standards established by the ISO/IEC 27001 certification.
Expanding any aspect of your business phone system is straightforward. You can easily add phone numbers, new users, or even entire new locations from your administrative web portal.
Setting up is typically as simple as setting up your account via an online portal, connecting your desk phone hardware to the internet, and installing the mobile application.
An uptime of 99.999% with no recorded disruptions in 2019 and 2020. Every data center is furnished with continuous power supplies.
"We're thrilled with the positive impact PCS Telecom has had on our agency. It's fundamentally changed how we work and dramatically improved our ability to serve our clients."
KofC