Business Phone + Internet
Enhanced Business SMS
Business VoIP Phone Service
Microsoft Teams Integration
Mobile & Desktop App
Virtual Receptionist
IRIS – AI Chat Bot
Voice AI
Accounting
Auto Dealerships
Healthcare
Hospitality
Professional Services
Spa – Wellness
Veterinarians
Unify. Communicate. Thrive.
The smartest way to engage and stay connected with your clients and prospective clients.
Enhanced Business SMS
In today’s digital-first world, capturing customer attention through crowded inboxes, social media feeds, and cold calls is a gamble. Business messaging changes the odds by helping you reach customers directly, boost engagement, and drive conversions.
CLICK-TO-DIAL | CALLER RECOGNITION | SCREEN POPS
Unified Communications Solutions for Your Business
Simplify business communication with multichannel solutions that work on any device, anywhere, anytime. Stay connected with customers and your team.”
Remote employees | never miss a call | right size your costs
Connect smarter with cloud-powered collaboration.
Our hosted communications solution has the flexibility to support all types of work and workers.
Reduce User Apps | Boost Employee Productivity | Ease IT Management
Harness the Power of Microsoft Teams
Our Direct Routing service transforms your Microsoft Teams application* into an advanced business phone system.
LOWER COSTS | GREATER FLEXIBILITY | FUTURE-PROOF
Build with flexibility
SIP Trunking replaces the physical connections to your communications system with less expensive and more flexible SIP connections.
FULL-FEATURED | END-TO-END CONTACT CENTER-AS-A-SERVICE SOLUTION
QUALITY MONITORING & CONTROL
Access all the advanced communication tools at your fingertips to help you in enhancing your customer experience, delivering outstanding support, increasing revenues and building better customer relationships.
End-to-End Virtual Reception: Seamless, Scalable, Superior.
Your Virtual Front Desk
Experience the benefits of a full-time receptionist without the high costs. Let us handle your vital calls professionally, around the clock, just like we're an integral part of your office team!
Redefining Customer Service with AI: Intelligent Routing, Automated Responses, and More
Seamless Omnichannel Support
Experience the next generation of AI with our advanced chatbot, designed to streamline your life. Get instant answers to your questions, 24/7. From complex queries to simple requests, IRIS is here to assist you. With natural language processing and machine learning, IRIS understands your needs and provides tailored solutions.
Smarter Conversations. Every Industry.
Build Lasting Connections with Built-in Integrations.
Industry leaders trust us!
⭐⭐⭐⭐⭐
"I am glad to hear you were able to contract a few of the agents in my agency based on my strong recommendation. Feel free to utilize me as a referral with other producers from the KofC Organization or other companies as needed. Again, thanks for the outstanding support. Your prompt response time and round the clock coverage helps give me a competitive advantage in today’s challenging market."
S. Thomas
Insurance Agent
Awards and Recognition.
Streamline your business communications with an award-winning product that delivers precisely what you need, precisely when you need it.
Empower your business with PCS Telecom!
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Helpful Resources
Hosted PBX
Enterprise-class cloud phone system delivering 99.999% uptime, seamless mobility, and unified team collaboration.
Get out of the constant cycle of upgrading and maintaining legacy hardware with a future-proof, cloud-based communications system. Our Hosted PBX delivers carrier-grade 99.999% network reliability with geo-redundant architecture, giving your distributed workforce full call control from anywhere. Unify voice, video, presence, and messaging onto a single platform that scales on-demand as your business grows.
Desktop & Mobile Softphones with Presence, Chat, & SMS/MMS
Web-Based Portal for Easy User & Call Routing Management
Nomadic 911 Support & STIR/SHAKEN Robocall Protection
Built-in Video Meetings, Web Collaboration, & Unlimited Faxing
Contact Center
Full-featured cloud contact center with skills-based ACD routing, omnichannel queues, and AI sentiment analytics.
Elevate your customer experience with scalable contact center solutions designed for businesses of all sizes. From automated skills-based call routing to full omnichannel support, our CCaaS platform equips your team with interactive voice response (IVR), queue callbacks, and AI-driven sentiment analysis to deliver outstanding support and build better customer relationships.
Automated Skills-Based Routing & Inbound/Outbound Call Queues
Omnichannel Support Across Voice, Email, Chat, & Social Media
AI-Powered Call Transcription & Sentiment Analysis
Call Recording with AI Keyword Notifications & CRM Integration
SIP Trunking
Flexible IP trunking to cut communications costs, scale capacity instantly, and leverage your existing PBX.
Bridge the gap to modern IP communications without ripping and replacing your current on-premises phone system. Our SIP Trunking service replaces expensive traditional analog or PRI lines with flexible IP connections. Right-size your communications costs by buying only the call paths you need, enjoy automatic traffic rerouting during emergencies, and pave the way for cloud migration at your own pace.
Interoperable with Major SIP PBXs (including 3CX and Zultys)
Multi-Carrier Diversity & Automated Emergency Call Rerouting
Compliance with RAY BAUM'S Act, Kari's Law, & Nomadic 911
On-Demand Call Capacity Scaling with Predictable Monthly Rates
Law Firms
Client confidentiality, call recording, billable time tracking, and professional receptionist AI.
Protect client confidentiality while streamlining legal operations with secure, carrier-grade communication solutions. Designed specifically for modern law practices and legal professionals, our cloud platform enables your team to manage client communications, track billable call time, and handle confidential case details from anywhere. Ensure zero missed calls and deliver the responsive, professional experience your clients expect.
Secure, HIPAA & Legal Compliance Standards with Encrypted Voice
Automated Call Recording & Client Account Billing Integration
24/7 AI Receptionist & Multi-Department Extension Routing
Desktop & Mobile Softphone Apps for Secure Remote Court & Off-Site Access